Next, send the item and a copy of your invoice in a carefully packed box to the Warehouse address you received it from. With “Attention: Returns” on the address label.
We recommend using a shipping method that provides step-by-step tracking information when returning the item to our warehouse so you can be sure it arrives safely. Sorry, but we are not responsible for the amount of time it takes for the item to be returned to our facility, or if the item is lost or broken during the process.
Items that are opened must be returned within 30 days. If you placed the order for the item more than 2 months ago, unfortunately we are unable to accept the return.
If you have any questions on our return policy or procedure, please contact our award winning Customer Service department. We’d love to help you.